HelenAI Support

Provider: HelenNow LLC

HelenAI is available only to authorized users at HelenNow client organizations. If you are an existing client and are having trouble connecting HelenAI, signing in, accessing an approved client, understanding an error, or reporting a suspected access problem, contact us for support.

Contact support

Current HelenNow clients can email mbdeir@helennow.com with a brief description of the issue. HelenAI support is not available to organizations that are not current HelenNow clients. Do not include patient information, passwords, API keys, MFA codes, or other sensitive data in your message.

What to include

• The organization or client you were trying to access.
• A general description of what you were trying to do.
• The approximate date and time of the issue.
• The exact error message, if one was shown.

For information about data handling, see the Privacy Policy. For terms governing use of HelenAI, see the Terms of Service.